First Army IG Hotline: 1-800-825-3623

Mission

Inquire into and report on the discipline, efficiency, economy, morale, training, mobilization, and readiness, of the Command; investigate fraud, waste, and abuse; provide assistance with matters that do not get resolved through normal command or regulatory channels.
 
Vision

Extend the First Army’s Commander’s eyes, ears, voice, and conscience in peace and war to create a more knowledgeable, reliable, and credible organization. The First Army IG team will be depended on for providing timely assistance to family members and civilians; teaching and training First Army Soldiers and Leaders; and be the standard bearer as well as advocates of and displaying core Army Values.
 
Confidentiality

Persons who ask the IG for help, make a complaint, give evidence, contact or assist an IG during an inspection or investigation, otherwise interact with an IG have an expectation of confidentiality. This expectation encompasses safeguarding of personal identity and the nature of contact with the IG. When a person requests anonymity, the IG will take extensive measures to protect the person's identity. The intent behind this emphasis on confidentiality is to protect individual privacy, maintain confidence in the IG System, and minimize the risk of reprisal. While protecting confidentiality is a priority concern for the IG, it cannot be absolutely guaranteed. It may be breached if required by law or regulation, or by the direction of The Inspector General (TIG). For more information on the IG confidentiality policy see AR 20-1, Para 1-12.

Directorate Functions

Assistance: Provides assistance to commanders, Soldiers, Family members, civilian employees, retiree and others who seek help on matters of Army interest. 

Teach and Train: Teaching and Training Army policy, procedures, systems, and processes.

Conduct Investigations and Investigative Inquiries: Allegations to violations of standards and laws.
 
Inspections and follow-up Assessments: Tailored to meet the Commander’s needs focused on CG priorities

Systemic issues and root cause for non-compliance.
 
Scope of Responsibility

Headquarters
Divisions East and West
Mobilized Units in the First Army Footprint

BEFORE YOU TELL IT TO THE INSPECTOR GENERAL

1. Be sure you have a problem, not just a peeve.

2. Give your chain of command a chance to solve the problem. (Many problems must be addressed to the chain of command for resolution anyway). 

3. If IG assistance is needed, contact your local IG first. (IG’s at higher commands will normally refer the case to the local IG for action)

4. Be honest and don’t provide misleading information.(IGs will discover the truth quickly in most cases and there are penalties  for knowingly providing false information)

5. Keep in mind that IGs are not policy makers. (If a policy is flawed you can submit proposed change on a DA form 2028)

6. Keep in mind that IGs can only recommend, not order a resolution. (Only Commanders can order; the role of the IG is to advise the Commander)

7. Remember IGs can only resolve a case on the basis of fact. (Your claim that a supervisor has violated the rules doesn’t make it fact. A claim must be  supported with evidence)

8. Don’t expect instant action on your request… Be patient. (Investigations take time, and IGs tend to have heavy workloads)

9. Be prepared to take “No” for the answer. (In any case “Yes” or “No”, the IG will explain why)

To complain without fear of reprisal is the right of any Soldier,  Civilian, or Family Member seeking IG help. After all, problem solving is one of the IG’s primary missions.